HestiaLine Book a Free Demo

AI receptionist for HVAC businesses in Canada

When your team can't pick up, HestiaLine does.

HestiaLine answers your business phone and website chat when your team is busy or off the clock, so missed calls don't have to become missed opportunities. It collects the details and books routine appointments straight into your Google Calendar. Anything else is flagged for your team.

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HestiaLine assists with scheduling and communication. It is not an emergency service and does not guarantee that every call will be answered.

Illustrative example conversation, not a real customer call.

A missed call is often a missed job.

Heating and cooling problems don't wait for office hours. When technicians are on a roof, in a crawlspace or off for the night, the phone still rings. HestiaLine gives every caller a prompt, helpful answer, and gives your team a clear record of who called and what they need.

What it does

Four things, done carefully.

Phone answering

HestiaLine answers calls you forward to it, such as after-hours or when no one picks up. It takes the caller's name, callback number and reason for calling, and works out whether the situation is urgent or routine.

Appointment scheduling

HestiaLine checks your real availability in your Google Calendar and books routine appointments there. Before it confirms a booking, HestiaLine is built to read the caller's details and chosen time back and ask for a yes.

Website chat

A text chat for your own website that handles the same kind of requests as the phone line, so visitors can ask for service outside business hours.

Business dashboard

A login for your staff to see call activity, booked appointments and usage for your business.

How it works

From ring to booked appointment.

  1. Someone calls or chats

    Calls reach HestiaLine through call forwarding from your existing number, or through a dedicated number we set up for you. Chat visitors reach it through a chat box on your site.

  2. HestiaLine handles the conversation

    It greets the caller, tells them it is an AI assistant and that the call may be recorded, and gathers the details your team needs. It does not quote prices or guess at things you haven't told it.

  3. It books or hands off

    Routine requests are booked into your Google Calendar. Emergencies, upset callers, anything it is unsure about, and requests for a person are flagged for your team to follow up directly.

  4. You see the result

    The appointment appears in your calendar, optionally as a row in a Google Sheet you choose, and the activity shows in your dashboard.

Two ways to connect your phone line

  • Keep your number. You set up call forwarding with your own carrier or phone system. Forwarding options vary by carrier, so we test it with you before go-live.
  • Use a new number. You get a dedicated number for HestiaLine to answer. Your existing number and phone system stay as they are.

Getting started

  • We set up your business details, hours and services.
  • You connect your Google Calendar through Google's own sign-in screen. You can disconnect it at any time from your Google account.
  • We run test calls together, and you sign off before anything goes live.

Honest limits

What HestiaLine is, and what it isn't.

Not an emergency service. HestiaLine helps with scheduling and communication. It does not dispatch help or replace 911 or your gas utility. If a caller reports a gas smell or carbon monoxide symptoms, it tells them to leave the building and call 911 or the gas utility's emergency line, and flags the call for your team.

  • No guarantees. HestiaLine can make mistakes, and calls can fail because of carriers, internet connections or outside services. We don't promise every call will be answered or handled perfectly.
  • Sticks to your information. It says someone will follow up rather than guess, and it doesn't quote prices or make warranties or promises on your behalf.
  • You stay in the loop. Your team remains responsible for checking booked appointments and following up on flagged calls.

Contact

Book a free demo.

Tell us how your calls are handled today and we'll show you how HestiaLine would work for your team, including a live demonstration.

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